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Day Trip Booking Conditions

February 13th, 2013

Booking

All Day Trip Bookings are non refundable and non transferrable. Payment in full is due at time of booking, no seats will be held until full payment has been received.

 

Cancellation or Variation of Tour

Every effort will be made to operate the tour as advertised, although we reserve the right to change itineraries should this be necessary, without notice. We also reserve the right to cancel any tour. Refunds or compensation will not be made if the cancellation is made as a result of events beyond our control including war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire, quarantine, epidemic, natural or nuclear disasters, port and terminal closures and/or adverse weather conditions.

 

Day Tour Cost

Due to the possible fluctuation in transportation costs, exchange rates, dues and taxes we do in extreme circumstances reserve the right to make a surcharge on any day trip. We will always absorb the first 2% of the increase and should the increase rise to in excess of 10% of the original tour cost, you will be entitled to cancel within 14 days of notification for a full refund. We are very pleased to tell you that we have never surcharged on any trip and will avoid doing so in the future if at all possible.

 

Disabled Passengers

It may be possible, on occasions (subject to availability) to allocate our Executive Wheelchair Accessible coach to selected Day Tours. This vehicle can accommodate up to three wheelchairs. Please enquire as to its availability on specific Day Tours.

 

Normal Booking Terms for Disabled Passengers

All clients must be able to get on and off a standard coach with no assistance from driver. We are able to take folding wheelchairs and walking frames in the luggage compartment of the coach but as space is limited all walking aids must be declared on booking and will be reflected on your ticket. We are able to accommodate a limited number of foldable micro mobility scooters on each tour, please enquire on booking in order to check availability of space and suitability of vehicle. Please note that Williams Travel have the right to refuse transport of such items if they are not detailed on the booking.

 

Inclusions

Where there are inclusions on Day Tours Williams Travel will not be responsible should elements of attractions, hotels and restaurants provided by third parties be unavailable.

 

Special Requests

Should you have any special requests they should always be made at the time of booking.

We will endeavour to forward these on to the relevant parties but regret that such requests cannot be guaranteed.

 

Coach and Seat Allocations

Seats will be agreed and allocated at time of booking and detailed on your confirmation, those seats will be kept for the duration of the tour. For operational reasons a coach of different seat configuration may be used and Williams Travel must therefore reserve the right to allocate seats other than those you have booked without prior notice. Specific seats are not allocated on feeder journeys.  Please note that we must be informed on booking if any persons may require the use of a seat belt extension whilst on any trip.

 

Child Seats

Every child will be allocated a coach seat on booking and it is the responsibility of the accompanying adult to provide and secure a suitable child seat. If you have any queries regarding the suitability of the seat in conjunction with the seat belts fitted on the vehicle please enquire on booking. Williams Travel will not accept any responsibility for the fitting of child seats and children may be refused travel without appropriate restraint.

 

Pick Up Points

We have pick up points on the main routes between Camborne, Redruth & Truro. Additional pick up points may be possible to arrange on request. Changes to the original pick up point arrangements may not be possible. Williams Travel reserves the right to make a charge of £5 per person to make any amendment to the original booking. A feeder/taxi service may be operated to outlying areas at the discretion of Williams Travel.

 

Late Arrival

The company will not delay the departure of the coach or any feeder transport for passengers arriving late at their pick-up point. We will not be responsible for any loss or expenses incurred by passengers due to late arrival.

 

No Smoking on all coaches

Smoking is not permitted on board the coach at any time however regular comfort stops will be made on all journeys.

 

Complaints

In the unlikely event of a passenger having a complaint whilst on a Day Tour they should inform the driver who will do his/her utmost to resolve the problem. Should you feel the problem was not resolved satisfactorily you should advise the company in writing within 14 days of your return.

 

Unsatisfactory Behaviour

The company reserves the right to refuse a booking or terminate a passenger’s Day Tour should that passenger’s behaviour disturb the comfort, safety or well being of other passengers. This includes noise from mobile phones and electronic devices. The company will not be responsible for any expenses incurred due to such behaviour.

 

Child Reductions

Child reductions are as stated in each individual Day Tour. If a child price is not stated then the price per person applies.

 

Hot Drinks

Hot drinks will only be served on tours when two drivers have been allocated, the hot drinks facility on coaches are not to be used by passengers due to health and safety concerns.

 

Alcohol

Passengers are not permitted to consume alcohol on board our coaches.

 

All details are correct at the time of going to press.