FAQs

You will be collected from your front door in a smaller vehicle (car, people carrier or minibus) and taken to a convenient point to meet the main coach. Our driver will assist with your luggage and your tour will start and end conveniently at your front door.

Yes, completely safe. We are pleased to confirm to you that, in accordance with our obligations under The Package Travel and Linked Travel Arrangements Regulations 2018 No.684, we have purchased Travel Regulation Insolvency Protection Insurance in our name for your benefit.

Williams Travel do not offer travel insurance but advise all travellers that it is your responsibility to take out appropriate travel insurance for your needs that will cover (but is not limited to) cancellation charges, accident and injury, medical and repatriation costs, curtailment due to illness and loss of/damage to property.
On any tour that is outside of mainland Great Britain, we will request the basic details of your travel insurance in order to ensure that in the event of emergency whilst on tour, contact can be established.

Unfortunately, hotels have traditionally made this charge for the privilege of occupying a room as the cost of heating and servicing is the same regardless of the number of people occupying it.
We do offer many tours with no single supplement and will continue to source as many of these as possible.

Our coach tours are generally not suitable for persons with reduced mobility, but we will provide any detail necessary for you to ascertain the suitability of a specific tour for your individual needs.
You must advise our staff of any particular needs you have on booking and if applicable we will liaise with hotels or attractions to see if we can meet your needs.
All passengers must be able to get on and off the coach with no assistance from the driver.
We can carry a limited number of folding wheelchairs or walking aids in the luggage compartment of the coach but as space is limited all walking aids must be advised on booking. Micro scooters must be pre-approved for travel.

All seats are discussed and allocated on booking, this is on a first come first served basis. The seat number you book will be confirmed in writing and you will keep your seat for the duration of the tour.

All of our comfortable tour coaches have onboard WC, air-conditioning, reclining seats and individual USB points.

We ask that each passenger limits their luggage to one medium sized suitcase per person (approximately 20kg). For health and safety reasons our drivers may not be able to lift cases that are in excess of this weight. You may take a small overnight bag in addition to this if you have an overnight stop on your tour.
Bags containing travel items for your journey or packed lunches etc may be taken on the coach with you.

On all tours we make regular comfort stops. This will be in appropriate places that offer adequate facilities and the opportunity to purchase drinks and food if required.
You will usually have a break after approximately two and a half to three hours of travelling by coach.

We will always do our very best to resolve any issues while you are away so please do speak to your driver as soon as a problem arises. This will ensure we deal with any unexpected matters promptly, and that you have an enjoyable holiday.

We are always pleased to hear of your experience and to learn from it to continually improve our future services to you. At the end of your holiday or short break with us you will be given a questionnaire that you can complete if you wish. You may give this back to your driver or post/email to us as a later time.

Yes, we have various denominations that make great gifts and they can be used for payment towards day tours, holidays or short breaks.
They can be purchased by telephone or in person via our Travel Office.