The following Booking Conditions contain useful and important details about your holiday booking with us and we strongly recommend you take the time to read in full.
If you have any queries then please contact our helpful travel office staff.
HOLIDAY INSURANCE
Because we believe it is important for you to be adequately insured all customers who travel on our holidays will be offered an optional free holiday insurance arranged by Towergate Travel and underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance SE (GLISE). GLISE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ, company number SE000083. GLISE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority: register number 769884. ERGO Travel Insurance Services Ltd (ETI) is registered in the UK, company number 11091555. Authorised and regulated by the Financial Conduct Authority, register number 805870 and registered office: Plantation Place, 30 Fenchurch Street London, EC3M 3AJ. Details about the extent of GLISE’s authorisation and regulation by the Prudential Regulation Authority and the Financial Conduct Authority are available on request.
DEMANDS AND NEEDS
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.
IMPORTANT
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Towergate Assistance. The following is a brief summary of the cover available. Full details of key benefits, conditions and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.
| SECTION OF COVER | MAXIMUM SUM INSURED / BENEFIT LEVEL PER PERSON | EXCESS PER PERSON |
| Cancellation | £2,000 (England, Scotland, Wales, Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe) | ·£10 Loss of Deposit
·£50 Cancellation |
| Travel Delay (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe) | ·£20 for the first 12-hours and then £10 for each subsequent 12-hours up to £60 Travel Delay
·£2,000 (after 12-hours) Holiday Abandonment |
·Nil Travel Delay
·£50 Holiday Abandonment |
| Missed Departure | ·£100 (England, Scotland & Wales)
·£200 (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe) |
Nil |
| Personal Accident | £10,000 (subject to age) | Nil |
| Medical & Other Expenses (Including Curtailment) | ·£1,000,000 Medical & Other Expenses (Isle of Man, Channel Islands & Europe)
·£1,500 Additional Accommodation, Repatriation & Travel Expenses (England, Scotland, Wales, Northern Ireland & Isles of Scilly) ·£2,000 Curtailment (England, Scotland, Wales, Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe) |
£50 |
| Hospital Benefit | ·£10 per 24-hours up to £100 (England, Scotland, Wales, Northern Ireland & Isles of Scilly)
·£15 per 24-hours up to £450 (Isle of Man, Channel Islands & Europe) |
Nil |
| Personal Property (including Personal Money) | ·£1,000 Personal Property
·£200 Personal Money (subject to age) ·£100 (after 24-hours) Delayed Baggage |
·Nil Travel Delay
·£50 Personal Property & Personal Money |
| Delayed Baggage | £100 (£50 after each completed delay of 24-hours) | Nil |
| Loss of Passport & Visa Expenses | £200 | Nil |
| Personal Liability | £1,000,000 | Nil |
| Legal Expenses | £25,000 | Nil |
RESIDENCY
The cover under this policy is only available to United Kingdom residents being defined as: Any person who is staying in or has lived in the United Kingdom for more than 12-months, or if studying or working in the United Kingdom for more than 6-months.
HEALTH CONDITIONS
You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment.
You are not required to declare your medical conditions. However to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:
- Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)
- Are you travelling, a) against the advice of a medical practitioner, or b) for the purpose of obtaining medical treatment.
- Have you been given a terminal prognosis.
- Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.
- If you are on prescribed medication, are your medical condition(s) stable and well controlled.
- If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either: a registered mental health professional (if you are under the care of a Community Mental Health Team), or b) a consultant specialising in the relevant field.
CHANGE IN MEDICAL CIRCUMSTANCES AFTER THE DATE THE POLICY IS ISSUED
You must notify MediScreen on 0344 892 1698 immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).
MediScreen’s office hours are 9am to 5pm Monday to Thursday and 9am to 4pm Friday excluding Bank Holidays.
SIGNIFICANT OR UNUSUAL LIMITATIONS OR WHAT IS NOT COVERED
- The cover under this policy is only available to United Kingdom residents for travel within the Geographical limits contained in this policy and which begins and ends in the United Kingdom. Repatriation will be to the United Kingdom
- Cover is only available for the whole duration of a booked trip up to a maximum 17 consecutive days and cover cannot be purchased once a trip has already begun.
- If your money, valuables, any items of baggage, your passport or visa are lost or stolen, you must notify the local Police within 24 hours of discovery or as soon as possible thereafter. Please make sure you get a copy of the Police report. Failure to comply may result in your claim being rejected or the amount of any relevant claim reduced.
- You are not covered for valuables, your passport or visa if left unattended at any time (including in a vehicle, in checked in luggage or while in the custody of a carrier, tour operator or public transport operator) unless deposited in a hotel safe, safety deposit box or left in your locked accommodation.
- Stolen property: You are not covered for baggage stolen from:
- an unattended coach / bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or
- the passenger compartment of any unattended vehicle.
COOLING OFF PERIOD
You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not, it must be returned to Williams Holidays within 14-days of receipt of the policy documents or before departure, whichever is less. If a premium has been paid this will be refunded in full provided no claims have been made. If you cancel your policy after 14-days days of receipt of the policy documents or after departure, no premium refund will be given.
Frederick Thomas Williams t/a Williams Travel is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.
Frederick Thomas Williams t/a Williams Travel/Williams Holidays is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.
DEPOSITS
When you make a booking, a booking form will be completed and a deposit paid. By confirming your booking with a deposit you are accepting the Booking Conditions of our Company on behalf of all members of your party. The deposit per person is £75 for a UK tour and £100 for a European tour and is non-refundable and non-transferable.
BALANCE
The balance must be paid at least 6 weeks before departure unless otherwise detailed in brochure. If the balance is not paid by this time we reserve the right to cancel your booking and offer the holiday for resale. No reminders are sent for the balance due.
CANCELLATIONS
Should you need to cancel your holiday, cancellation must be made in writing. Cancellation charges will apply as follow:
Prior to 42 Days – Deposit only
28 to 42 Days – 30% of holiday cost
14 to 27 Days – 45 % of holiday cost
7 to 13 Days – 60% of holiday cost
1 to 6 Days – 100% of holiday cost
Departure Day – 100% of holiday cost
The cancellation charge will be either the deposit amount OR the above percentage, whichever is greater.
CANCELLATION OR VARIATION OF TOUR
Every effort will be made to operate the tour as advertised, although we reserve the right to change hotels and itineraries should this be necessary, without notice. We also reserve the right to cancel any tour. Refunds or compensation will not be made if the cancellation is made as a result of events beyond our control including war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire, quarantine, epidemic, natural or nuclear disasters, port and terminal closures and/or adverse weather conditions.
PASSENGER PROTECTION
All bookings for holidays will be covered by the full compliance of Williams Travel with the Package Holidays Regulations 1992. All monies will be secured in Williams Travel Clients Trust Account with Barclays Bank and will remain there until completion of the tour. This will protect you from financial loss in the unlikely event that we are unable to meet our obligations.
HOLIDAY COST
Due to the possible fluctuation in transportation costs, exchange rates, dues and taxes we do in extreme circumstances reserve the right to make a surcharge on any tour. We will always absorb the first 2% of the increase and should the increase rise to in excess of 10% of the original tour cost, you will be entitled to cancel within 14 days of notification for a full refund. We are very pleased to tell you that we have never surcharged on any tour and will avoid doing so in the future if at all possible.
DISABLED PASSENGERS
All clients must be able to get on and off the coach with no assistance from the driver. We are able to take folding wheelchairs and walking frames in the luggage compartment of the coach but as space is limited all walking aids must be detailed on booking form. We are able to accommodate a limited number of foldable micro mobility scooters on each tour, please enquire on booking in order to check availability of space and suitability of vehicle. Please note that Williams Travel have the right to refuse transport of such items if they are not detailed on the booking.
SPECIAL REQUESTS
Should you have any special requests they should always be made at the time of booking and entered on your booking form. We will endeavour to forward these on to the relevant parties but regret that such requests cannot be guaranteed.
COACH AND SEAT ALLOCATIONS
Seats will be agreed and allocated at time of booking and detailed on your confirmation, those seats will be kept for the duration of the tour. A coach seating plan is always available and is shown inside of brochure. For operational reasons a coach of different seat configuration may be used and Williams Travel must therefore reserve the right to allocate seats other than those you have booked without prior notice. Specific seats are not allocated on feeder journeys.
If a tour is advertised as Premier Class coach, every effort will be made to provide a coach of this specification but we reserve the right to use a different coach if necessary.
Please note that we must be informed on booking if any persons may require the use of a seat belt extension whilst on tour.
PICK UP POINTS
We have pick up points in most town and villages which must be agreed when booking. Changes to original pick up point arrangements after the balance due date may not possible and will incur an amendment charge of £20 per person. Home pick up is available on selected tours at the cost of £12 per person. A feeder or taxi service may be operated to outlying areas at the discretion of Williams Travel.
LATE ARRIVAL
The company will not delay the departure of the coach or any feeder transport for passengers arriving late at their pick-up point. We will not be responsible for any loss or expenses incurred by passengers due to late arrival.
LUGGAGE
We ask you to keep luggage down to one medium sized suitcase per person but a small holdall can also be taken on board the coach. It is the passenger’s responsibility to see that all luggage is located onto the coach. We cannot accept loss or damage to luggage unless it is established that it is caused by our negligence. Please attach luggage labels provided and leave in place for the return journey.
PASSPORTS
For all continental holidays you will require a full British Passport. We are unable to accept responsibility if passengers are not in possession of the correct travel documents or visas. We also recommend that you carry a European Health Insurance Card.
NO SMOKING ON ALL COACHES
The law requires that smoking is not permitted on board the coach at any time however regular comfort stops are made.
COMPLAINTS
In the unlikely event of a passenger having a complaint whilst on holiday they should inform the driver at the time of the incident or as soon as possible after in order for us to investigate or resolve the problem at the time. Should you feel the problem was not resolved satisfactorily you should advise the company in writing within 14 days of your return.
UNSATISFACTORY BEHAVIOUR
The company reserves the right to refuse a booking or terminate a passenger’s holiday should that passenger’s behaviour disturb the comfort, safety or well being of any other person. The company will not be responsible for any expenses incurred due to such behaviour.
CHILD REDUCTIONS
Child reductions can vary considerably depending on age, accommodation and hotel policy. Please enquire when booking.
HOTEL AMENITIES
Please remember that all hotel amenities (eg lifts, swimming pools, etc) are beyond our control and therefore we are unable to accept responsibility for loss of these facilities during your stay. All entertainment is at the discretion of the individual hotel and may be withdrawn or amended at anytime.
ROOM ALLOCATION
Every effort is made to provide precisely the type of room you have booked and we will endeavour to convey special requests to the hotel, however we accept no responsibility for any failure to provide a special request and for which no supplement payment is made. Bookings for rooms with private facilities will be deemed to be effected by the provision of either bath & WC or shower & WC. Requests for one or other will be treated as requests only. When booking a double room requests for a twin or double bed should be made clearly otherwise it will be assumed that either is acceptable.
TEA AND COFFEE MAKING FACILITIES
Most UK hotels featured in our brochure offer tea and coffee making facilities in bedrooms. It is usual for these to be replenished daily but in some hotels a nominal charge is made after the initial supply has been used. In continental hotels it is unusual to find tea and coffee making facilities in the rooms.
ALCOHOL
Passengers are not permitted to consume alcohol on board our coaches.
SICKNESS
You must not board any coach either at the start or during a tour whilst you are seriously ill or suffering from any serious contagious illness or within 48 hours of having any sickness or diarrhea.
In order to protect our passengers, Williams Travel reserves the right to refuse travel to anyone they have reasonable cause to suspect falls into the above categories.
